HIGHLIGHTS
- The Roblox Moderated Item Robux Policy explains how Roblox handles user-created items that violate their Terms of Use or Community Guidelines.
- Roblox usually refunds the Robux you spent if they moderate (remove) an item you bought.
- The Try On feature lets you try an item on your avatar before you spend Robux.
Roblox is an online platform and game maker made by Roblox Corporation where you can create and play games made by others.
The game grew super fast in the late 2010s and during the COVID-19 pandemic and as of August 2020 had over 164 million monthly users including a ton of American users.
While being free to play, Roblox has in-game purchases with Robux and has many policies to regulate content and transactions.
Understanding The Roblox Moderated Item Robux Policy
The Roblox Moderated Item Robux Policy explains how Roblox handles user-created items that violate their Terms of Use or Community Guidelines.
Roblox usually refunds the Robux you spent if they moderate (remove) an item you bought. Here are the important details and exceptions you should know:
No Refunds For Personal Or Known Violations
You won’t get a refund if you make an item that violates Roblox’s terms.
If you buy an item that violates the rules, Roblox won’t give you your Robux. Violating these rules can even get your account suspended.
Roblox Moderated Item Robux Policy On Accidental Purchases
Roblox does not refund Robux for accidental purchases.
To prevent this, a confirmation pop-up appears before you confirm any transaction. Players should read item descriptions and use the Try On feature to try before you buy.
Using The Try-On Feature
The Try On feature lets you try an item on your avatar before you spend Robux.
This feature is available on the web, mobile, and Xbox and helps ensure you like what you buy. This point is important to remember because there are no refunds for items you don’t like after you buy.
Roblox Moderated Item Robux Policy On Moderated Items
When Roblox removes an item due to moderation, the Robux you spent will be credited back to your account.
However, if you buy user-created content, there’s always a chance the item can get moderated in the future for rule violations.
If that happens, you won’t get a refund for any in-game currency you earned from the item’s sales or usage.
Issues with Purchased Items
If an item you bought doesn’t work as described, contact Roblox support.
Providing your username, item name, link to the item, and issue description will help speed up the process.
No Refund For Personal Preference Or In-Experience Purchases
Roblox reminds you that in-experience items have risks. They have their own confirmation windows to prevent accidental purchases, but once bought, no refunds even if the item doesn’t meet your expectations.
The Roblox Moderated Item Robux Policy is to protect both players and the platform.
There’s a safety net for moderated items but Roblox encourages you to use the Try-On tool and read item descriptions carefully before buying.
